Rate Us Features

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  Gain Rich
  Customer Insight

  Gauge customer sentiment and keep a finger on the pulse of your customer service offering.

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•  

  Improve
  Customer Service

  Rate us enables you to identify areas of concern and initiate swift action to maintain customer satisfaction.

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•  

  Increase
  Customer Retention

  Prevent issues snowballing into big problems by proactively responding to poor customer feedback.

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•  

  Accumulate
  Customer Testimonials

  Generate testimonials and share the positive feedback submitted by your customers.

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•  

  Quick
  & Easy Set Up

  You can be up and running within a matter of minutes – it’s as easy as ‘copy’ and ‘paste’.

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•  

  Integrates With Your
  Help Desk Software

  Rate Us can be easily integrated with leading support software like Zendesk and desk.com

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•  

  Perosnalise Your
  Ratings Page

  Customise your ratings page to compliment your own brand identity and style guide.

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•  

  Real Time
  Reporting

  Rate Us analyses your customer feedback and generates real-time performance reports.

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•  

  Benchmark Your
  Performance

  See how your customer service rating compares to the industry average.

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•  

  Familiar Backend
  Interface

  If you are familiar with programs like Excel or Google Analytics you will be an instant pro.

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•  

  Filter Internal
  Ratings

  Rate us keeps your data honest by preventing manipulation and internal ratings.

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•  

  Motivate Your
  Employees

  Identify and reward star performers that are model ambassadors for your business.

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Why Use RateUs?

If customer service is at the heart of your organisation (as it should be), Rate Us is an absolute necessity. It provides your customers with the opportunity to conveniently share their thoughts or their feedback.

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A dissatisfied customer

will tell between 9 and 15 people
about their experience. Around 13%
of dissatisfied customers tell more
than 20 people.White House office of consumer affairs

of respondents
switched to a
competitor after
receiving a poor level
of customer service.

Happy customers who
get their issue resolved

tell about 4 to 6 people about
their experience

"Your most UNHAPPY
customers are your
greatest SOURCE of LEARNING"

Bill Gates

50% of consumers will wait
one week for a response
before they go to the
competition

Sources

• 1) http://www.rightnow.com/files/analyst-reports/rightnow_customer_experience_impact_report_north_america_2011.pdf
• 2) http://www.genesyslab.com/private/active_docs/genesys_us_survey09_screen.pdf

Customers