Understand what your customers really think

RateUs provides you with a quick and easy way to gauge customer sentiments and proactively address issues. Did we mention it’s FREE?


RateUs Features

Why Use RateUs?

If customer service is at the heart of your organisation (as it should be), RateUs is an absolute necessity. It provides your customers with the opportunity to conveniently share their thoughts or feedback.

A dissatisfied customer
will tell between 9 to 15 people
about their experience. Around 13%
of dissatisfied customers tell more
than 20 people.White House office of consumer affairs
of respondents
switched to a
competitor after
receiving a poor level
of customer service.
Happy customers who
get their issue resolved
tell about 4 to 6 people about
their experience
"Your most UNHAPPY
customers are your
greatest SOURCE of LEARNING"
Bill Gates
50% of consumers will wait
one week for a response
before they go to the


  • 1) http://www.rightnow.com/files/analyst-reports/rightnow_customer_experience_impact_report_north_america_2011.pdf
  • 2) http://www.genesyslab.com/private/active_docs/genesys_us_survey09_screen.pdf


You’re in good company ...


Start receiving customer feedback today!
  • You can be up and running in 5 minutes
  • At the moment it's free for everyone
  • Unlimited number of users

Contact Us

If you are interested in our nifty little products, need some support or would like to share some feedback, please call us or complete the form below.
Level 8
28-36 Foveaux Street
Sydney NSW 2010

+61 2 8024 5408
info@rateus.com.au support@rateus.com.au